I guess you already know how good a member of your team Melanie is but when someone consistently delivers exceptional service over a considerable period of time it is always worthy of bringing to the boss's attention.

Since first making enquiries about your Bishopdown development at the end of last year, Melanie has been our sole point of contact and she has responded to all our requests for information speedily and efficiently. Emails are always replied to on the same day even if sent on a Sunday! If information is not to hand then she will always seek out the answer and if anyone within your team needs chasing Melanie is excellent at getting the job done.

The "personal touches", portal and site visits all added to the experience of buyers feeling part of the building process as well as giving buyers the opportunity to personalise their reserved home.

Melanie's professionalism, experience, efficiency and attention to detail is outstanding and all combined with a friendly and likeable manner. We feel very lucky to have had the pleasure of working with her.

Buying a house is an extremely stressful process, however the team at Imperial Homes went above and beyond to help in anyway they could.

Being our first home we were unsure what to expect and started the journey when there wasn’t much of a house. They sent us fortnightly images of the house and the kept us informed with the stage and what would be happening next. It’s amazing to look back and see step by step of our home being built. They always made our day seeing where the house was and how it was all coming together.

They were extremely patient with us and helped at every point they could. They talked us through what was to be done and choices that had to be made.

Mel was a superstar and held our hand through the whole process. Having someone like Mel who had such a positive energy and was excited about being on this journey with us made this whole experience a lot more worthwhile.

We love our new home and would definitely recommend Imperial Homes to anyone who is looking to buy a new build.

Excellent support from start to finish. Imperial staff have always responded quickly to any query that we have raised and cannot praise their aftercare service enough. Special thanks to Melanie and Lacie for mentoring us through our purchase, We will be forever grateful!!.

As a builder myself I always wanted to self build, but land prices and availability made this not possible, so we searched for a newbuild and came across Imperial Homes, as a builder myself with over 30 years in the building trade I found the quality that Imperial Homes offered was head and shoulders over larger national builders in the area, the spec on Imperial Homes is far better, plus their after care is very good, and any issues are done in a timely manner, I would strongly recommend if you are looking for a new build home then Imperial Homes should be on your list, I totally recommended them on build quality , materials used , aftersales, and price.

"Our home has been finished to a high standard. Choosing to buy an imperial home has definitely been the right decision for us! We moved in and it was still a working site which caused us no problems at all in fact it meant that any very minor issues have been dealt with extremely quickly!"